Terms of Service

Quandtec Ltd. is a company duly incorporated and registered in Canada (Province of Ontario). By engaging our services, using our products or browsing this website, you accept these Terms in full.

In other regions and markets, Quandtec operates under the applicable local legal regime or through the brand's authorized legal representatives. Mandatory market-specific conditions prevail where the law so requires.

“Services” means the engineering, design, development, deployment, operation and support activities Quandtec provides. “Products” means the resulting software deliverables, applications, platforms or systems. “Client” is the person or company that engages us; “User” is anyone who accesses a product or the website.

Quandtec designs, builds and operates custom software across its full range: web, mobile (iOS/Android) and desktop apps (Windows, macOS, Linux); SaaS platforms; APIs and microservices; e-commerce; corporate websites, landing pages and progressive web apps.

Also: cloud architecture, DevOps and CI/CD, private and dedicated infrastructure, and monitoring; data engineering, business intelligence, artificial intelligence and generative AI; automation and system integration and internal systems; product and UX/UI design, quality assurance (QA), cybersecurity and compliance, and maintenance and support.

The availability of each service or product may vary by region and market under the regions clause. The scope, deliverables, timelines and commercial terms of each project are set out in the specific proposal or contract, which supplements these Terms and prevails in the event of a specific conflict.

Proposals and quotes are informational until accepted in writing. A project is deemed engaged when both parties approve the proposal and, where applicable, the agreed deposit is paid.

Unless otherwise agreed in writing, deliverables developed specifically for the client belong to the client upon full payment. Quandtec retains ownership of its pre-existing knowledge, reusable components, libraries, frameworks and proprietary tools.

Third-party and open-source software is governed by its respective licenses. Intellectual-property protection is subject to applicable copyright law (in Canada, the Copyright Act; in Peru, Legislative Decree No. 822, the Copyright Law).

Where a product incorporates artificial intelligence or generative models (for example, through providers such as OpenAI or Anthropic), outputs are generated probabilistically and may contain errors or inaccuracies. The client is responsible for human oversight and for validating outputs before making critical decisions.

The use of third-party models is additionally subject to those providers' terms. Unless expressly agreed, Quandtec does not use the client's confidential data to train its own or third-party models, and configures integrations to exclude such training where the provider allows it.

For products operated or hosted by Quandtec, the client and users agree not to make unlawful use of them, not to infringe third-party rights, not to introduce malicious code, and not to attempt to compromise the security or availability of the service. Quandtec may suspend access in the event of a breach that endangers the service or third parties.

ATLAS is Quandtec's client portal, hosted on its own domain, through which clients manage their contracted services, documents, billing and communication with our teams. Access is restricted to clients holding an authorized account: Quandtec creates user accounts at the client's request, and there is no public or self-service registration.

The client is responsible for safeguarding the confidentiality of its users' credentials, for ensuring that each account is used only by the person it was assigned to, and for keeping the list of authorized people up to date. The client must notify us immediately at legal@quandtec.com of any loss of credentials, unauthorized access or suspected compromise of an account. Actions performed from an account are presumed to have been carried out by its holder, absent evidence to the contrary.

It is prohibited to access or attempt to access areas, accounts or data other than one's own; to reverse engineer, decompile or derive the source code of the platform; to extract data through automated means (scraping) or unauthorized programmatic access; to conduct penetration testing, vulnerability scanning or load testing without Quandtec's prior written authorization; to circumvent authentication or audit controls; and to upload unlawful or malicious content or content that infringes third-party rights.

ATLAS, together with its code, design, structure, trademarks and original content, is the property of Quandtec or its licensors. Access to the portal transfers no ownership in the platform and grants no licence other than a limited, non-exclusive, revocable and non-transferable right to use it for the purpose of managing the commercial relationship with Quandtec. Documents and data uploaded or generated by the client in ATLAS remain the client's property.

The portal is provided “as is” as to uninterrupted availability. We may carry out maintenance windows, whether scheduled or emergency, and will give reasonable advance notice where these are foreseeable and materially affect the service. Unless a specific Service Level Agreement provides otherwise, ATLAS is not subject to availability commitments, and its temporary unavailability does not in itself give rise to compensation, without prejudice to the limitations of liability and the mandatory consumer rights set out in these Terms.

We may suspend or terminate a user's or an organization's access in the event of a breach of this clause, a security risk, a legal requirement or non-payment under the agreed terms. Upon termination of the commercial relationship, portal access is deactivated; the client may request an export of its documents and data within thirty (30) days of termination, after which we retain only what legal, accounting and tax obligations require, in accordance with the Privacy Policy.

Use of ATLAS is governed by the Province of Ontario and the federal laws of Canada applicable therein and by the order of precedence set out in these Terms, with disputes submitted to the competent courts of Ontario, Canada, without prejudice to mandatory rules and to any forum that applicable law affords the client as a consumer.

Operation, hosting and infrastructure services (public cloud, private cloud or Quandtec's own servers) may be governed by a specific Service Level Agreement (SLA) defining availability, backups, maintenance windows and response times.

Unless an SLA states otherwise, services are provided “as is” as to uninterrupted availability, since they depend on third-party networks and providers. Quandtec applies backups, redundancy and best practices to minimize disruptions.

Both parties agree to keep confidential any non-public information exchanged during the project and to use it solely for the purposes of the contractual relationship.

Amounts, currency and payment schedule are set out in each proposal. Prices exclude taxes unless stated otherwise; each party bears the taxes applicable to it in its jurisdiction. Late payment may suspend services and delivery until resolved.

Services are provided with professional diligence. To the extent permitted by applicable law, Quandtec shall not be liable for indirect damages, loss of profit or loss of data, and its total liability is limited to the amounts actually paid by the client for the service giving rise to the claim.

Nothing in these Terms limits or excludes any rights granted by mandatory consumer-protection legislation that cannot be excluded by contract, including the Consumer Protection Act, 2002 (Ontario).

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

By providing your contact details or requesting information, you agree to receive electronic communications related to your inquiry or project. In accordance with Canada's Anti-Spam Legislation (CASL), we do not send commercial messages without the applicable basis of consent and always include an unsubscribe mechanism. You may withdraw your consent by writing to legal@quandtec.com.

These Terms and any service agreement are governed by the Province of Ontario and the federal laws of Canada applicable therein. Because Quandtec serves clients in different countries, the following order of precedence determines the governing law and forum for any matter:

(a) Mandatory local law of the client. Any mandatory rule of the client's or user's jurisdiction that applies to them and cannot be waived by contract — particularly consumer-protection and data-protection rules — prevails to that extent. Example: a consumer resident in the European Union keeps the rights granted by the GDPR; a consumer in Peru keeps the rights and forum granted by the Consumer Protection and Defense Code before INDECOPI; nothing in these Terms reduces those rights.

(b) The service agreement and these Terms. For every matter not covered by (a), the specific proposal or contract signed with the client and these Terms govern the relationship and its interpretation.

(c) Supplementary law — Ontario, Canada. For anything not resolved by (a) or (b) — including gaps, interpretation, the company's existence and validity, and matters on which the client's jurisdiction has no applicable rule — the laws of the Province of Ontario and the federal laws of Canada apply as the supplementary framework, and the courts of Ontario have jurisdiction, without prejudice to any mandatory consumer forum available to the client in their own country.

(d) Protective baseline where no local law exists. Where the client's country has no applicable rule on a given matter (for example, no data-protection statute), Quandtec will nonetheless apply, as a contractual minimum, standards consistent with Canadian law (PIPEDA) and internationally recognized good practice (such as GDPR-level safeguards for personal data), so that the client is never left without protection. Example: for a client in a country with no data-protection law, Quandtec still processes personal data under PIPEDA-equivalent safeguards and honors access, correction and deletion requests.

Neither party is liable for failures caused by events beyond its reasonable control (natural disasters, network or power outages, infrastructure-provider failures, acts of authority or conflict), while they persist and to the extent they affect performance.

We may update these Terms; the version in force is always the one published on this site. For any legal or contractual inquiries, contact us at legal@quandtec.com.